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Insights on Entra ID, ABAC, license management, and IT service desk automation.
ITIL request fulfilment without the ticket: a Microsoft approach
In ITIL, request fulfilment handles standard service requests. Many of those are about access. Here is how to map request fulfilment to attribute-driven assignment in Entra ID.
Scale your service desk without growing headcount
Ticket volume grows faster than budget. Here is how to absorb the growth by automating repetitive identity and license work, instead of adding a pair of hands every time.
Shift-left on the service desk: what to automate first
Shift-left means moving work to the earliest, cheapest point in the chain. Here is how to apply that to a Microsoft service desk: move repeatable access and license work to self-service and rules.
Reclaim unused Microsoft 365 licenses with Entra sign-in activity
Assigned licenses tell you nothing about usage. The real sign-in activity in Entra ID shows you licenses nobody uses. Here is how to build a 90-day policy and a business case around it.
Access governance and the audit trail as evidence for NIS2 and ISO 27001
How attribute-driven access governance produces reproducible least privilege and a who-had-what-when audit trail that auditors can use as evidence for NIS2 and ISO 27001. Evidence, not certification.
Find inactive users in Entra by last sign-in (and what it saves)
The signInActivity field in Entra ID lets you find accounts that have not signed in for months. Here is how the query works, what to watch for (P1, 24-hour delay), and what it saves in licenses.